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Here are some aspects you should consider instead: These inboxes often do not meet customer expectations. One main difference I see is that some providers offer their own customer support inbox, while others don't. There is no strict classification of providers. ‍ Types of WhatsApp Business API Partners We work with a large number of providers, and can help you find one that fits you best depending on your company's needs. Features and capabilities can vary significantly from one provider to another, and it is therefore important to make an informed decision, to ensure that you receive the best experience. Providers will set up your WABA account for you and provide you with access to their WhatsApp API, which you can then connect to 3rd party platforms such as Rasayel.Īs of now, Facebook has almost 100 WhatsApp partners, and choosing one can be challenging. WhatsApp Business API (WABA) allows multiple users but is not free and can only be connected through one of Facebook's trusted partners, or Business Solution Providers. The former is free but allows just one user. In short - WhatsApp has two products for business: The WhatsApp Business app (only available your phone), and WhatsApp Business API (runs entirely in the cloud).

Wait, what is WhatsApp Business API? I already have a WhatsApp app on my phone, isn't that enough? If you have these questions on your mind, I suggest you read this first: What is the difference between WhatsApp Business API and WhatsApp Web? In this article we will dive into the market of WhatsApp Business API Solution providers.